Award Categories

We’ll be giving out 10 awards at each of our four regional balls. The award categories are:

• Best Manager - Large Agency (more than 25 shops)
• Customer focused and sales driven
• A good leader, managing and motivating staff to reach and exceed targets
• Strong commercial awareness of what’s happening both in travel and retail
• Best Sales Team - Large Agency (NEW)
• All round excellent listening and customer service skills, and the ability close sales to meet and exceed targets
• Excellent product knowledge to match the right product to the customer
• A team ethos
• Best Manager - Small Agency (less than 25 shops)
• Customer focused and sales driven
• A good leader, managing and motivating staff to reach and exceed targets
• The product and commercial awareness to build a successful shop in a competitive marketplace
• Best Sales Team - Small Agency (NEW)
• All round excellent listening and customer service skills, and the ability to build a rapport with customers
• Ability to close sales and generate profit
• Excellent product knowledge, including a good range of booking options / operators
• Best Homeworking Agent
• Self-motivated and tenacious enough to grow client base and business
• Excellent customer service to maintain repeat custom and get new referrals
• Experience and product knowledge
• Best Call Centre Sales Consultant
• Excellent telephone manner and customer service skills
• Ability to close a sale and build repeat custom
• Ability to multi-task, often handling more than one enquiry at once
• Best Business Travel Manager
• The creation, motivation and development of teams
• Ability to move with and embrace an ever changing industry
• Ability to multi task
• Best Business Travel Team (NEW)
• Excellent customer service and rapport with clients, particularly when under pressure
• Use of technology to choose the best product and build itineraries
• Sales ability: offering hotel rooms and extras when someone rings up to book a flight
• Examples of project management / teamwork
• Best Cruise Agency
• Customer and sales driven, so the agency stands out in terms of industry and product knowledge
• Focus on training
• Innovation in marketing and promotion
• Most Innovative Agency (NEW)
• Good ideas that make the agency stand out from rivals
• Show how the innovation improves business and/or customer service
• Explain how the innovations have been implemented and are now being used